Planika Net Zero

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@planika.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@planika.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@planika.com.au.

Dispatch is within 5 business days from receipt of payment in full and estimated delivery 7-14 business days in Australia.

Dispatch Via Australia Post, DHL, TNT, Allied Express or a Local Regional Freight Company.

Delivery is ground floor and door to door only. Our third party delivery service does not have insurance or expertise to enter the home or place of business.

Planika ’s products are under 6 month or 180 day warranty from the moment of delivering them to the customer . The warranty comprises possible hidden structural or material defects, hidden damage of electronic parts revealed during proper utilization. The warranty does not comprise damage that occurs as a result of user’s faulty exploitation.

The warranty is given on condition that the user restricts all the assembly and utilization rules that are included in the user’s manual attached to each product. All Planika products in Australia must only use odourless fuel from www.net-0fuel.com.au . This Net-0 Fireplace Fuel manufacturer gaurantees this fuel to be methanol, MIBK, Bitrex and hydrabcarbon free. Use of any other fuel will corrode burner/automatic fuel line and void your warranty.

• The Producer does not consider any damage that occurs due to faulty exploitation of the Product.
• The warranty does not comprise accessories that are sent with the Product.
• Every attempt to repair the Product on one’s own or to undo the seal effects in losing the warranty.
• All the repairs are to be carried out in the Producer’s headquarters (except for the instances on which the Producer
agreed to be conducted on-site).
• The warranty does not comprise any changes or discolouration that occur as the effect of normal exploitation.
• Delivering the filled in warranty form together with the receipt/invoice will be the basis for considering the complaint.
• The warranty does not comprise fortuitous events that are independent of exploitation conditions (floods, fires etc.)
• The original package must be retained.
• In case of lodging a complaint and sending the Product it must be secured against any possible damage. All the fuel must be pumped out from the reservoir and the device must be packed into the original package (in which it was purchased) then send to the Producer (address given below) on the latter’s cost:

Contact Us

Planika Net Zero Fireplaces

2-10 Interchange Drive

Laverton Nth, VIC 3026

1300 978 272

sales@planika.com.au

• If the complaint is not accepted the Purchaser is to bear the repair and transport costs.
• The Purchaser is responsible for securing the Product against any damage during its transport to the Producer headquarters.
• The Producer is obliged to give the Purchaser a written answer within 30 days from the moment of lodging a complaint by the Purchaser.
• The Producer does not ensure any replacement product for the time of repair.
The warranty is given on condition that the Purchaser reads carefully the attached manual and restricts all the assembly and utilisation rules that are included in it.